FAQ
Some answers to your frequently asked questions!
1
When does my Intro Offer activate?
Your Intro Offer activates from your first visit, NOT from date of purchase. It is valid for 2 weeks!
2
I've never done anything like this, where should I start?
We recommend you start with a Pilates class before moving into Power, Strength, & Series classes if you would like to ease in. Pilates typically involves more cueing and attention. Keep in mind, we are a dynamic studio so most classes are heavier, faster paced experiences but anyone can join if they are game! First and foremost, we are a judgement free space and want to encourage you!! Just let the instructor know you're knew so she can keep an eye on you.
3
Why does it say I'm outside the booking window when I try to book a class?
We release our schedule on a weekly basis. The becomes live for bookings on Friday's if you are a member & Sunday's if you are not a member. This is to give our attendants a fairer chance of securing a space in their favourite classes // classes they want to try!
4
Parking?
Parking is free up to 45 mins in Hoults Yard. The Yard uses Evology App for parking payment (just £1 per visit - this ensures parking for 2 more hours!) Our instructors have a QR code for you to scan that will take you to the app. Non-members are liable for their parking.
5
What is your cancellation policy?
Our cancellation policy is 4 hours before the class. Please be considerate of this period as we often have full waitlists and want people to have the opportunity to come to class if you cannot. If you cancel before the 4 hour window, your class will reload onto your account.