FAQ

SOME ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS!

WHEN DOES MY INTRO OFFER ACTIVATE?

Your Intro Offer activates from your first visit, NOT from date of purchase. It is valid for 2 weeks.

I'M NEW, WHERE SHOULD I START?

We recommend you start with a Pilates class before moving into Power, Strength, & Series classes if you would like to ease in. Pilates typically involves more cueing and attention. Keep in mind, we are a dynamic studio so most classes are heavier, faster paced experiences but anyone can join if they are game! First and foremost, we are a judgement free space and want to encourage you!! Just let the instructor know you're knew so she can keep an eye on you.

OUTSIDE BOOKING WINDOW?

We release our schedule on a weekly basis. Booking becomes live for bookings on Friday's if you are a member & Sunday's if you are not a member. This is to give our attendants a fairer chance of securing a space in their favourite classes // classes they want to try!

PARKING?

Parking is free up to 45 mins in Hoults Yard. The Yard uses Evology App for parking payment (this ensures parking for 2 more hours). Non-members are liable for their parking and The 108 is not liable for parking tickets.

CANCELLATION POLICY?

Our cancellation policy is 4 hours before the class and 10 hours before morning classes. Please be considerate of this period as we often have full waitlists and want people to have the opportunity to come to class if you cannot. If you cancel before the 4 hour window, your class will reload onto your account.

MEMBERSHIPS

Memberships are designed for active, ongoing attendance and are billed as monthly rolling autopays. Classes included in a membership do not roll over from month to month and cannot be saved, paused, or carried forward.

Unused classes expire at the end of each billing period and are not transferable or redeemable once a membership is cancelled or lapses.

PAUSING & CANCELLATIONS

Memberships cannot be paused in order to use previously unused classes. If you are unsure how your membership works or whether a pause or cancellation is appropriate, please contact us before making any changes to your payments.

Cancelling a membership via your bank does not terminate the membership. All cancellations must be completed through our booking system or by contacting the studio directly.

PRIVACY POLICY

1. Introduction

The 108 Studio is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and store your information when you visit our website, purchase memberships, book classes, attend events or contact us.

2. Information We Collect

We may collect:

Name
Email address
Telephone number
Billing information
Emergency contact details
Attendance and booking history
Marketing preferences

3. How We Use Your Information

We use your information to:

Process bookings and memberships
Communicate regarding classes and events
Process payments
Improve our services
Send marketing communications where consent has been provided
Maintain health and safety records

4. Marketing Communications

You may opt out of marketing emails at any time using the unsubscribe link contained within our communications.

5. Sharing Information

We do not sell your personal information.

Information may be shared with trusted third-party providers including:

Payment processors
Booking software providers
Email marketing platforms
Professional advisers where required

6. Data Security

We take reasonable measures to protect personal information from unauthorised access, disclosure or misuse.

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent to marketing communications

TERMS & CONDITIONS

1. Bookings

All classes, memberships, packs and events are subject to availability.

Bookings are made through our designated booking platform.

2. Memberships

Memberships renew automatically unless cancelled in accordance with the membership terms.

Membership benefits are personal and non-transferable.

Unused classes do not roll over unless expressly stated otherwise.

3. Class Packs

Class packs expire according to the expiry period displayed at the time of purchase.

Class packs are non-transferable and non-refundable.

4. Introductory Offers

Introductory offers are available once per client and may not be shared, transferred or repurchased.

The 108 Studio reserves the right to cancel bookings or recover the difference in price where introductory offers have been misused.

5. Cancellations

Clients must cancel within the cancellation window stated at the time of booking.

Late cancellations and no-shows may result in loss of the class credit and/or applicable fees.

6. Studio Conduct

The 108 Studio reserves the right to refuse entry or remove any participant whose behaviour is disruptive, unsafe or inappropriate.

7. Changes to Schedule

We reserve the right to amend instructors, class formats, schedules and pricing without notice.

8. Refunds

Purchases are non-refundable except where required by law.

9. Personal Responsibility

Clients participate in classes at their own risk and are responsible for ensuring they are medically fit to exercise.

10. Limitation of Liability

To the fullest extent permitted by law, The 108 Studio accepts no liability for injury, loss or damage arising from participation except where caused by negligence.

SMS Messaging Terms

1. Program Description

By opting in to receive SMS communications from The 108 Studio, you agree to receive recurring automated text messages at the mobile number you provide. Messages may include class reminders, booking confirmations, waitlist notifications, membership updates, promotional offers, studio announcements, customer service communications and other relevant information.

Consent to receive SMS messages is not a condition of any purchase.

2. Message Frequency

Message frequency may vary depending on your bookings, membership activity and interactions with The 108 Studio.

3. Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your mobile carrier for details regarding your messaging plan.

4. Opt-Out and Support

You may opt out of SMS communications at any time by replying STOP to any text message received from us. After opting out, you will receive a final confirmation message and no further SMS messages will be sent unless you opt in again.

5. SMS and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

FAQ